Terms and Conditions shel99 –
Complete Platform Usage Guide

Welcome to shel99, the online gaming platform of choice for millions of players in Malaysia. This Terms and Conditions document constitutes a legally binding agreement between you as the user and the management of shel99. By accessing, registering, or using any part of the shel99 platform — whether via web browser, Android mobile app, or iOS — you hereby acknowledge that you have read, understood, and agreed to comply with all terms stated herein.

If you disagree with any part of these terms, please stop using the shel99 platform immediately. Your continued use of the platform following any amendment to the terms will be deemed as acceptance of those changes.

To be eligible to register and use the shel99 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Not appearing on the self-exclusion list of any responsible gambling programme.
• Register under your own name and not on behalf of another person.
• Not having had a previous shel99 account terminated for fraud or breach of terms.
• Provide accurate, truthful, and complete information during the registration process.

Shel99 reserves the right to request identity verification documents at any time to confirm member eligibility. This includes copies of a national ID, passport, or other relevant official documents. Failure to submit the requested documents within the specified timeframe may result in account suspension until the verification process is complete.

Each individual is only permitted to hold one (1) active account only at shel99. Registering multiple accounts for the purpose of claiming bonuses, circumventing betting limits, or any other reason is strictly prohibited.

You are solely responsible for maintaining the confidentiality of your account login details, including your username and password. shel99 recommends that you:

• Use a strong password with a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable the Two-Factor Authentication (2FA) feature available in your account settings.
• Not sharing your login credentials with anyone, including family members.
• Notify the shel99 support team immediately if you suspect unauthorized access to your account.

The name, date of birth, and identification number registered to your account cannot be changed after KYC verification is complete. Any required changes must be made through the official document review process handled by the shel99 support team.

Shel99 supports a wide range of deposit and withdrawal methods suited for players in Malaysia, including local bank transfers, e-wallets, and other digital payment methods listed on our platform's deposit page.

Deposit terms:

• The minimum deposit amount is as stated on the deposit page – check the latest information at Deposit page ours.
• All deposits are processed automatically within minutes once confirmation is received from the payment provider.
• Shel99 does not charge any processing fees for deposits; however, your bank or e-wallet provider may impose their own charges.

Withdrawal terms:

• Withdrawals can only be made to the same payment method used for the deposit (source of funds principle).
• E-wallet withdrawals are processed within 15–60 minutes; bank transfers within 1–24 business hours.
• Shel99 reserves the right to request additional supporting documents for withdrawals exceeding certain limits as part of our compliance procedures.
• All bonus wagering requirements must be fulfilled before the associated winnings are eligible for withdrawal.

Shel99 offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, rebates, and other special rewards. Each bonus is subject to specific terms stated on the relevant promotions page.

General terms applicable to all shel99 bonuses:

• Wagering requirement (rollover): Each bonus has specific wagering requirements that must be met before winnings can be withdrawn. These requirements are stated in the respective bonus terms.
• Bonus validity period: All bonuses have a validity period. Bonuses not used within the stipulated period will expire automatically.
• One active bonus at a time: Unless otherwise stated, players may only activate one bonus at a time.
• Prohibition of abuse: Any attempt to abuse the bonus system — including hedge betting using multiple accounts — will result in bonus cancellation and possible account suspension.
• Bonuses are non-transferable: Bonuses credited to one account may not be transferred, cashed out, or shared with another account.

Shel99 reserves the right to modify, withdraw, or terminate any promotion at any time with or without prior notice if abuse or misuse is detected.

All shel99 players are expected to play in a fair and respectful spirit towards all parties involved. The following actions are strictly prohibited on the shel99 platform:

• Using any software, bots, or automated tools to influence game outcomes.
• Colluding with other players to manipulate game outcomes, particularly in poker or live table games.
• Exploiting any bugs or technical vulnerabilities in the games. Players who discover a bug are required to report it to the support team and must not exploit it.
• Using abusive, offensive, or threatening language in any communication channel, including the live casino chat.
• Attempting to reverse a legitimate deposit transaction (chargeback) after the funds have been used for gameplay.

Shel99 uses random number generator (RNG) technology that has been independently audited by internationally accredited third-party bodies to ensure fairness across all Slot Games and table games. Live Casino uses real physical equipment operated under live supervision.

Shel99 reserves the right to suspend or close any account without prior notice if there is evidence or reasonable suspicion that the account is involved in:

• Identity fraud or the use of false information during registration.
• Money laundering or any suspicious financial activity.
• Registering multiple accounts to exploit bonuses.
• Using unauthorised software or methods to manipulate games.
• Repeated violations of these terms and conditions.

If your account is suspended, you may contact the shel99 support team for clarification and to go through the appeals process. Management's decision following the appeals process is final.

You also have the right to close your own account at any time. Please contact our support team via live chat or email to initiate the closure process. All eligible balances will be processed for withdrawal upon completion of identity verification.

Shel99 shall not be liable for any loss or damage arising from:

• Service disruptions due to platform maintenance, third-party technical failures, or circumstances beyond our control (force majeure).
• Financial losses resulting from legitimate game outcomes.
• Unauthorized access to your account resulting from your own negligence in safeguarding your password.
• Delays in transaction processing caused by banks or payment providers.

In the event of a technical disruption during an active game, shel99 will use recorded server data to determine the game status and act fairly to all parties involved.

Shel99 fully supports the principles of responsible gaming. We believe that online gaming should remain an enjoyable form of entertainment and should never become a source of financial or emotional stress for our players.

Self-control tools provided by shel99 to all members:

• Daily/weekly/monthly deposit limits: Set the maximum amount you can deposit within a specified period.
• Loss limit: Cap the maximum amount you can lose within a set period.
• Play time limit: Set a daily session time limit for your gameplay.
• Temporary account cooldown: Suspend your account for a period of 24 hours, 1 week, or 1 month.
• Permanent self-exclusion: Permanently close your account if you feel that gaming has had a negative impact on your life.

For more information on responsible gaming and available support resources, please visit the Responsible Gaming ours.

Shel99 reserves the right to amend, update, or improve these Terms and Conditions at any time. Any material changes will be communicated to members via registered email or a notice displayed on the platform's homepage at least 7 days before the changes take effect, except in urgent circumstances requiring immediate action.

Your continued use of the shel99 platform after the effective date of any amendment to these terms will be deemed as your acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

These Terms and Conditions are governed and interpreted in accordance with applicable laws and regulations. Any disputes arising from the use of the shel99 platform will be resolved through an internal process first, and if necessary, through mutually agreed arbitration.