Privacy Policy shel99 –
Data Protection & Information Security

Welcome to the shel99 Privacy Policy page. This policy explains in detail how shel99 collects, uses, stores, and protects your personal information when you use our platform — whether through the website at shel99.pro, the Android mobile app, or iOS.

Shel99 understands that your trust is our most valuable asset. We therefore take our responsibility to protect every member's privacy seriously. Every decision we make regarding the handling of your personal data is guided by the principles of transparency, security, and respect for individual privacy rights.

By registering or using the shel99 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform. We encourage you to read this policy carefully and to contact our support team if you have any questions.

Shel99 collects various categories of information to enable us to provide a safe, fair, and satisfying service to all members. The following are the categories of information we collect:

Shel99 does not collect sensitive information such as medical data, religious beliefs, or your political views. Our data collection is limited to what is strictly necessary to provide online gaming platform services.

The personal information we collect is used solely for the following purposes, and nothing beyond that:

• Identity verification (KYC): Ensuring every member is a real individual who meets the minimum age requirement and platform eligibility.
• Account management: Creating, maintaining, and protecting your member account on the shel99 platform.
• Transaction processing: Processing fund deposits and withdrawals securely and efficiently.
• Fraud prevention: Detecting and investigating suspicious activity to protect all members and the integrity of the platform.
• Customer support: Providing accurate and relevant assistance whenever you contact our support team.
• Legal compliance: Meeting the reporting and compliance obligations required by applicable laws.
• Platform improvement: Analysing aggregated usage patterns to improve the quality and performance of the shel99 platform.
• Promotional communications: Sending you relevant offers and promotions – subject to the notification preferences you have set in your account.

Shel99 does not sell or rent your personal information to third parties. However, there are certain situations where we may share your information with trusted parties, as outlined below:

• Payment providers: Required transaction details are shared with payment gateway providers to securely process your deposits and withdrawals.
• IT service providers: Companies that assist us with server hosting, cybersecurity, and analytics, operating under strict confidentiality agreements.
• Regulatory body: When required by law or a directive from a legitimate authority, shel99 will disclose the necessary information upon receipt of a valid official request.
• Identity verification providers: Trusted third-party services are used to assist with the KYC verification process to ensure platform security.

All third parties working with shel99 are bound by strict data protection agreements. They are only permitted to use your information for agreed purposes and are not allowed to use it for their own personal or commercial gain.

Protecting your data is shel99's top priority. We implement multiple layers of technical and organisational security measures to keep your information safe at all times:

• 256-bit SSL Encryption: All communications between your device and shel99's servers are encrypted using the latest TLS protocol, making your data unreadable to unauthorised parties.
• Two-Factor Authentication (2FA): Members are encouraged and able to activate the 2FA feature for an added layer of security during login.
• 24/7 Monitoring: shel99's cybersecurity team monitors the platform around the clock to detect and respond to any suspicious threats.
• Strict access control: Only authorised personnel with a specific need may access members' personal information.
• Regular security audits: shel99 undergoes periodic independent security assessments by accredited cybersecurity firms to ensure our infrastructure remains robust at all times.
• Secure data backup: Data is regularly backed up to secure, separate servers to prevent data loss from technical disruptions.

Shel99 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how members use our platform.

Types of cookies used by shel99:

• Essential cookies: Required for core platform operations including login session verification and security. These cookies cannot be disabled.
• Functional cookies: Saving your preferences such as language, display format, and other settings for a more convenient experience.
• Analytics cookies: Collecting anonymised information on how the platform is used to help us improve its features and performance.
• Security cookies: Helping identify and prevent fraudulent activity and unauthorised access attempts.

You may manage or block cookies through your web browser settings. Please note that blocking essential cookies may affect certain functions of the shel99 platform and your overall gaming experience.

As a shel99 member, you have the following rights regarding your personal information:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: If your information is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal information — subject to our legal obligations to retain certain records.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to data portability: You may request your personal information in a machine-readable format for transfer to another service provider.
• Right to restriction of processing: In certain situations, you may request that we restrict the processing of your information while your request is under review.

To exercise any of the above rights, please contact the shel99 support team via live chat or our official email. We will process your request within 30 business days. Identity verification may be required before processing your request to ensure the security of your data.

Shel99 retains your personal information for as long as necessary for the purposes stated in this policy and to fulfil applicable legal obligations.

• Active account data: Retained for the duration your account is active and for the prescribed period following account closure.
• Financial records: Retained for a minimum of 7 years from the transaction date as required by financial regulations.
• KYC records: Retained for the period required by applicable anti-money laundering laws.
• Activity logs: Retained for the period necessary for security and fraud investigation purposes.

Once the required retention period has ended, your information will be securely deleted using methods that ensure it cannot be recovered.

The shel99 platform may contain links to third-party websites or services in certain contexts. shel99 is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. Links to third-party websites do not imply that shel99 endorses or validates their content or privacy policies.

Shel99 reserves the right to update or amend this Privacy Policy at any time in line with changes in regulations, technology, or platform operations. Any material changes will be communicated to members via registered email or a notice prominently displayed on our platform.

The "Updated" date shown at the top of this page reflects the latest version of the policy currently in effect. Your continued use of the shel99 platform after the amendment's effective date will be deemed as your acceptance of the updated policy.

We encourage you to review this page regularly to stay informed about how shel99 protects your personal information. If you have any questions or concerns regarding this Privacy Policy, do not hesitate to contact our support team, available 24 hours a day, 7 days a week.